Trouble logging in

I forgot my password—how do I reset it?

Please go to this link and follow the instructions for resetting your password.

How do I change my password?

Sign into your Account page and click on the ‘Edit’ button in the Your Info section. You can then change your password to anything you’d like.

What if I accidentally made more than one account?

Since Stitch Fix is a personalised styling service, the best way to avoid confusion is to place all your orders through the same account. If you discover that you have accidentally created two accounts, you can contact us and we’ll make sure your current order and any credit you have are on the account under your preferred email address.

Why am I getting a message saying my email is already taken?

Occasionally a glitch in our system causes new users to receive an error saying their email has already been taken. If you’re sure you haven’t created an account already, contact us and we’ll be happy to set one up for you. If you’re not sure whether you have an account, you can try entering your email address and resetting your password here.