What do I do if an item is damaged?
Check out our Damaged items article for what to do next.
What do I do if there’s a problem with my items?
Please with the item numbers of the pieces affected. You can find them on the green Stitch Fix label which is attached to the items and on the paper invoice included with your order.
What if I didn’t like anything in my order?
We’re disappointed your order didn’t have what you were looking for. We do our best to match your taste based on the information in your style profile and feedback. We encourage you to engage with the Fix preview and checkout feedback, leaving feedback for your stylist. Leaving specific feedback on each item in your Fix is key for us to learn where we went wrong and what you’re looking for instead. It allows us to pinpoint fit, style and other improvements for your next delivery. We look forward to getting to know you better and will strive to send you better selections next time.
What if nothing fits?
We're always disappointed when we don’t get your fit right in your order. Our stylists carefully review your style profile and any notes you leave, but sometimes it takes us some time to home in on what fits you best. If you want to try different sizes next time, please make sure to update your style profile.
You can also leave notes for your stylist about different styles and fits when checking out for your Fix. We’ll be sure to take them into consideration when styling future deliveries.
If you’d like to request exchanges for any of the items take a look at the Exchanges article.
The checkout price is different from my paper bill—which is the actual price of my item?
As with any retailer, the prices of our items may shift as the seasons change or based on price changes from our vendors. If there is a price discrepancy with the items we’ve sent, we'll always honour the lower price.
Please check out for the item(s), and if your receipt doesn’t show the lower price, and we'll be happy to make the price adjustment.
If you’ve found an item cheaper on another UK website check out our Our price match policy article for more information.
I’ve not received the right number of items in my Fix. What should I do?
We’re sorry for the mix-up. Please with the item number of the piece you didn’t receive. You can find it on the paper invoice included with your order.
I received a different item to what’s showing on my checkout
Please with the item number of the piece you received along with a description of the item. You can find the item number on the green Stitch Fix label which is attached to the product and on the paper invoice included with your order.