About automatic deliveries

How do automatic deliveries work?

Although not required, choosing automatic deliveries is an easy way to set up Fix deliveries to come on a regular schedule. Women’s and Men’s automatic delivery options are: every 2-3 weeks, every month, every other month, or every three months. Your home page will show you when your next delivery is arriving and it’s easy to reschedule or cancel. If you’d rather not receive automatic deliveries, you can schedule a Fix delivery manually anytime you choose to from your home page. For information about how payment works for automatic deliveries, see our Billing FAQs.

Do I have to sign up for automatic deliveries?

Not unless you want to! We think regularly scheduled deliveries are a truly effortless way to keep your style fresh. You can elect to receive deliveries at a frequency that’s right for you—every 2-3 weeks, every month, every other month or every three months. We want you to choose the solution that works best with your schedule and lifestyle, whether that means orders arrive automatically or you place an order manually each time. Stitch Fix doesn’t require a membership fee or a monthly subscription.

How do I sign up for automatic deliveries?

From a web browser:

  • From your home page, click on ‘Sign up for automatic Fix deliveries’.
  • Select how often you’d like to receive a delivery.

You can still sign up for automatic deliveries if you already have an order in progress. It won’t change the date of your current delivery.

From the Stitch Fix iPhone app:

  • Go to the home tab.
  • Touch the date of your next Fix delivery.
  • Press the dropdown arrow to select how often you’d like to receive deliveries.
  • The calendar above will show when your next delivery is scheduled.

Can I skip an automatic delivery?

If you’re signed up for automatic deliveries but want to skip your next order, you don’t need to change your delivery frequency. Instead, you can skip a single delivery. Your delivery schedule will resume as usual for the following order.

From a web browser:

  • From your home page, click ‘Skip this Fix delivery’

From the Stitch Fix iPhone app:

  • Go to your home tab.
  • Touch the date of your next Fix delivery.
  • Select ‘Skip or cancel your Fix delivery’.
  • Click the option to skip your Fix delivery.
  • Your home tab will show you when your next delivery is scheduled.

If we’re already working on your upcoming Fix delivery, this option won’t be available so you’ll need to contact us to stop your shipment if possible.

How do I cancel my automatic deliveries?

From a web browser:

  • Go to your home page.
  • Click on ‘Manage Automatic Fix Deliveries’. (If you only want to cancel your next order but keep the same delivery schedule, see the section entitled ‘Can I skip an automatic delivery’ above.)
  • Click ‘I want to stop receiving automatic Fixes’.
  • Follow the prompts to update your account.

From the Stitch Fix iPhone app:

  • Go to your home tab.
  • Touch the date of your next Fix delivery.
  • Under the calendar, you’ll see the header entitled ‘Select how often we send your Fix delivery’.
  • Touch the dropdown arrow to see the delivery options, and select ‘On demand: I’ll schedule each Fix delivery’ and click ‘Save’.
  • Follow the prompts to update your account.

You’ll know you successfully cancelled all of your deliveries because your homepage will now prompt you to schedule a new one.

If we’ve already started styling your next order, you may not see these options and will instead see the message ‘Your order is in progress’. If you see this message, please contact us and we’ll stop your delivery if possible.

How do I change the frequency of my automatic deliveries?

From a web browser:

From the Stitch Fix iPhone app:

  • Go to your home tab.
  • Touch the date of your next Fix delivery.
  • Under the calendar, you’ll see the header ‘Select how often we send your Fix delivery’.
  • Touch the dropdown arrow to see the automatic delivery options, and select your new frequency.

Note: When you change the frequency of your automatic deliveries, the date of your next Fix delivery doesn't change. You'll receive your next delivery as currently scheduled, and the new delivery frequency will apply to subsequent orders. See Reschedule or cancel a delivery for how to change the delivery date for your next Fix delivery.