You can cancel, reschedule or skip your Fix before we start working on it, which usually starts about 2 weeks before your delivery date. If your delivery is ‘in progress’ and you no longer have the option to cancel onsite, you can contact us.

Instructions: 

• Go to your homepage, below the note to your stylist. 
• Click ‘Reschedule this Fix’, Skip this Fix’ or ‘Cancel this Fix’.
• Onsite messaging will confirm you’ve cancelled/rescheduled your order.
• Your styling charge will be refunded within 3 to 5 business days.

Your Automatic Deliveries

For information about cancelling your auto-ship click here.