Our team answers enquiries seven days a week and aims to answer all emails within 24 hours.
How do I contact Customer Service?
- By email:
Drop us a message at firstname.lastname@example.org Make sure to use the email address linked to your account, otherwise we’ll have to verify if you’re the account holder before we can assist with your enquiry.
Use our .
- By chat:
- Click the ‘Chat’ button on the bottom right-hand side of the new page. Ensure that you’re logged in, otherwise you’ll only be able to email.
- By phone:
- If you'd prefer for us to call you, let us know via chat or email the best number to contact you on, along with a preferred time between 9.00am-5.00pm, Monday-Friday.
It’s been over 48 hours and I’m still waiting for a reply
Check your spam folder as it could have gone in there and make sure you add email@example.com to your address book so that you can receive future emails.
If you are a Gmail user, look in the Promotions tab of your inbox. If you find the email, drag it into the Primary tab and click ‘Yes’ to ensure all future emails show up in your inbox.
If you haven’t received a response from our team, we apologise for the delay and will get back to you soon. If your enquiry concerns a current order, please know that we will extend our returns window to reflect our current response time.