Customer Service

How do I contact Customer Service?

To get in touch with us, send our team an email. We aim to answer all inquiries within 24 hours, 7 days a week. Our customer service is 100% human, and we want to be sure that we give your request the time and attention it deserves. We don’t yet offer support over the phone or through live chat.

It's been more than 48 hours and I still haven’t received a reply from customer support — HELP!

First, check your spam folder (and make sure you add hello@stitchfix.co.uk to your address book so that you receive future emails). If you are a Gmail user, please look in the Promotions tab of your inbox, drag the email into the Primary tab and click ‘Yes’ to ensure all future emails show up in your inbox. If you still haven’t received a response from our dedicated team, we apologise for the delay and will get back to you soon! If your inquiry concerns a current order, please know that we will extend our returns window to reflect our current response time.