What's Stitch Fix's exchange policy?
We offer exchanges for:
- Different sizes for items in your shipment
- Replacements for damaged items
Make sure you check out online for the items you want to exchange, keep or return within 7 business days of receiving your order to prevent being charged for all items.
We don’t offer exchanges for:
- The same item in a different colour
- A different style or item
If you’d like to try a different colour or style, let your Stylist know by leaving your feedback at checkout. If the item is available, your Stylist will send it in your next delivery.
How do I exchange something?
You can request an exchange using the ‘Exchange option’ within online checkout, both on your desktop and from the Stitch Fix app. If you've already checked out and need to exchange something you’ve already paid for, please contact us so we can help you out. We’ll send you another size if it's available.
What if the size I want isn’t available?
If the size you’re hoping to exchange your item for isn’t available, you may choose to keep or return the item you have. Please be sure to leave a note for your Stylist about the fit of each item so that they can keep this in mind when styling your next delivery.
When will I be charged for the exchanged item?
You’ll be charged at the time of your request for an exchange during online checkout.
What do I do with my original item?
Send back the item(s) you wish to exchange along with any other returns using the prepaid postage label included in your Fix box. If you no longer have the return label, contact us for a new one.
What if the exchanged item arrives and it doesn’t fit?
If you’re not completely satisfied with your exchanged item, we’ll gladly assist you with a return. Please contact our Customer Service team.
How are my items shipped?
Exchanges ship via the same carrier as your Fix deliveries. If you’re exchanging more than one item they may be delivered separately. We’ll send you an email with the reference number(s) for each exchange.